Privacy Policy

Last Updated: March 01, 2026

At FOOTHILLS HEALTHCARE PLLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, customers, and website visitors. By using our services or website, you agree to the terms outlined below.

Refund Policy

After the purchase of services from FOOTHILLS HEALTHCARE PLLC is completed, no refunds will be provided unless otherwise stated in service agreements. All payments must follow the agreed payment schedule.

Service Access Policy

Customers may retain access to service-related content or communication channels based on the service package purchased. Access to support or communication platforms may be discontinued after service completion.

Payment Policy

If customers are using installment or payment plans, all scheduled payments must be completed regardless of service usage or activity. Failure to complete payments may result in service access restriction.

Declined Payment Policy

Customers are required to maintain payment accounts in good standing. In case of payment decline, customers have up to 5 business days to resolve payment issues. Failure to do so may result in service restriction.

Booking and Cancellation Policy

Customers must provide at least 1 business day notice to cancel or reschedule appointments or services.

Emergency requests will be handled on a case-by-case basis. If a customer misses a scheduled appointment without notice, rescheduling opportunities may be limited.

Hours of Operation

FOOTHILLS HEALTHCARE PLLC operates during standard business communication hours. All customer messages and inquiries will be responded to within 1 business day during working hours.

Privacy Policy

What information do we collect?

We collect information when customers register, submit booking forms, contact us, place orders, or participate in website features. Information collected may include:

Full Name
Email Address
Phone Number
Service details
Payment or transaction information if required

Users may visit the website anonymously if they choose not to provide personal information. Like many websites, cookies may be used to improve user experience and analyze website activity.

How do we use your information?

Information collected may be used to:

Provide healthcare and wellness services
Respond to customer service requests
Process bookings and transactions
Send service reminders, updates, or promotional messages if the user opts in
Improve website and customer experience

Do We Use Cookies?

As you browse the FOOTHILLS HEALTHCARE PLLC website, cookies may be placed on your computer to understand visitor preferences and website behavior.

How do we protect visitor information?

We implement reasonable security measures to protect personal information. Customer data is stored in secure systems and accessible only by authorized personnel who maintain confidentiality. Secure Socket Layer (SSL) technology or similar security protocols may be used when transmitting sensitive information.

Do we disclose information to outside parties?

We do not sell or trade personally identifiable information. Information may be shared with:

Service providers assisting business operations
Legal authorities when required by law
Payment processing partners if applicable

Opt-Out, Remove, or Modify Information

Customers may unsubscribe from marketing communications anytime. Users may reply STOP to SMS messages if SMS communication is enabled.

Third Party Links

The website may contain external links. FOOTHILLS HEALTHCARE PLLC is not responsible for privacy practices of third-party websites.

Policy Changes

Privacy policy updates may be posted on the website. Policy changes apply to information collected after the update date.

Online Policy Only

This privacy policy applies only to information collected through the website and online communication channels.

SMS Opt-in Details

SMS consent is obtained through explicit opt-in website forms. Users must check a separate, unchecked checkbox with clear language such as:

"I consent to receive recurring SMS/text messages from FOOTHILLS HEALTHCARE PLLC regarding booking confirmations, service updates, service reminders, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe at any time."

The checkbox must not be pre-selected or mandatory. Double opt-in verification may be used where applicable. No mobile information will be shared with third parties for marketing purposes.

Contact Information

FOOTHILLS HEALTHCARE PLLC
215 North Main Street, Rutherfordton, NC 28139
johnb@foothillshc.com
(828) 289-3927